Last Updated: 3/24/26
This Privacy Policy explains how DVMiQ Technologies LLC. ("Company," "we," "us," or "our") collects, uses, discloses, and otherwise processes information about you when you access or use our website, mobile application(s), and related services (collectively, the "Platform"), including when you create an account, post or view externship listings, apply for or arrange externships, communicate with other users, or otherwise interact with the Platform.
This Privacy Policy applies to information we process as a business/controller through the Platform. It does not apply to information processed by Hosts (veterinary practices/hospitals/organizations) outside of the Platform or pursuant to their own privacy practices.
By using the Platform, you agree to the collection, use, and disclosure of information as described in this Privacy Policy.
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Email: support@vet-match.com
Mail: DVMiQ Technologies, Attn: Privacy, 5900 Balcones Dr STE100 Austin, Texas 78731
We collect information in three main ways: (a) information you provide, (b) information collected automatically, and (c) information from third parties.
Depending on how you use the Platform, you may provide:
Account information (e.g., name, email, phone number, password, profile photo).
Extern profile information (e.g., school/program, graduation year, interests, availability, prior experience, resume/CV, cover letters, references, evaluations, documentation required by schools).
Host profile and listing information (e.g., practice name, location, services, scheduling, supervision expectations, requirements, housing/stipend details, contact details, and other listing content).
Communications (e.g., messages sent through the Platform, support requests, feedback).
Transaction information (e.g., booking details, amounts paid/received, refunds, and related records).
Identity/verification information (if enabled) (e.g., school enrollment verification, licenses/certifications, background check status/attestations, vaccination/health documentation). We recommend you do not upload sensitive medical information unless specifically required by a Host or school and explicitly requested through a secure workflow.
When you use the Platform, we and our service providers may automatically collect:
Device and usage data (e.g., IP address, device identifiers, browser type, operating system, pages/screens viewed, links clicked, session duration, referring URLs, crash logs).
Cookies and similar technologies (e.g., cookies, pixels, local storage). See Section 7 (Cookies & Analytics).
Approximate location derived from IP address. If you enable device permissions, we may collect more precise location information.
We may receive information from:
Payment processors (e.g., confirmation of payment status, partial card details such as last four digits, billing zip/postal code). We do not receive full payment card numbers from most processors.
Identity verification, background check, or compliance vendors (if used) in connection with verification features.
Service providers that help us operate the Platform (e.g., hosting, communications tools).
Other users (e.g., a Host may submit evaluations or notes about an Extern, or an Extern may submit feedback about a Host).
We use information to:
Provide and operate the Platform, including creating accounts, displaying profiles and listings, facilitating applications/bookings, and enabling messaging.
Process payments and related activities, including refunds, fraud prevention, and dispute management.
Verify information and maintain trust and safety, including investigating suspicious activity, enforcing our Terms, and protecting users.
Personalize and improve the Platform, including developing features, troubleshooting, and analytics.
Communicate with you, including service-related messages (e.g., confirmations, updates) and responding to support inquiries.
Send marketing communications where permitted by law and your preferences (you can opt out as described below).
Comply with legal obligations and respond to lawful requests.
We may disclose information as follows:
The Platform is designed to facilitate externships. This means:
Extern profile information and application materials may be shared with Hosts you apply to, communicate with, or book with.
Host listing information and certain Host account details may be shared with Externs who view, apply, communicate, or book.
Messages sent through the Platform are shared with the recipients.
Reviews/ratings you submit may be publicly displayed (as configured) along with limited account information (e.g., first name and last initial, school/program or practice name, and date), subject to our moderation.
You understand that when you share information with another user, that user may further disclose it outside the Platform. We encourage users to share only what is necessary.
We disclose information to vendors that provide services on our behalf, such as hosting, customer support tools, email/SMS communications, analytics, fraud prevention, and payment processing. Service providers are permitted to process information only to provide services to us.
We may disclose information if we believe in good faith that disclosure is necessary to:
comply with applicable law, regulation, legal process, or lawful government request;
enforce our Terms of Use and other agreements;
protect the rights, property, or safety of Company, our users, or the public;
detect, prevent, or address fraud, security, or technical issues.
We may disclose information in connection with a corporate transaction, such as a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.
We may disclose information for other purposes you specifically authorize.
Depending on where you live, we process information based on one or more of the following:
Performance of a contract (to provide the Platform you request).
Legitimate interests (e.g., to secure and improve the Platform, prevent fraud, and develop features).
Compliance with legal obligations.
Consent (e.g., where required for certain marketing communications or optional data collection).
You may access and update certain account information through your account settings. You may request account deletion by contacting legal@vet-match.com
You may opt out of marketing emails by using the unsubscribe link in our emails. You may still receive transactional or service-related messages.
You can control cookies through your browser settings. Some features of the Platform may not function properly if you disable cookies.
If you are a resident of certain U.S. states, you may have rights such as:
to know/access the categories and specific pieces of personal information we collected;
to correct inaccurate personal information;
to delete personal information (subject to exceptions);
to obtain a copy of your information in a portable format;
to opt out of certain disclosures/uses that constitute “selling” or “sharing” personal information under applicable law;
to limit the use and disclosure of sensitive personal information (where applicable);
to not be discriminated against for exercising your rights.
How to exercise rights. You (or an authorized agent) can submit a request by emailing legal@vet-match.com with the subject line “Privacy Rights Request”.
Verification. We may verify your identity before fulfilling a request.
Do Not Sell or Share. We do not sell personal information in exchange for money. However, some analytics/advertising activities may be considered “sharing” under certain state laws. You can opt out of cross-context behavioral advertising (where applicable) via cookie preference tools, if available.
Nevada residents may opt out of certain sales of personal information by contacting us at legal@vet-match.com.
We use cookies and similar technologies to:
keep you logged in and maintain sessions;
remember preferences;
understand how the Platform is used;
measure and improve performance.
We may use third-party analytics providers such as Google Analytics. These providers may collect information about your use of the Platform over time and across different websites/apps.
If we use advertising cookies, you may be able to opt out through browser settings and industry opt-out tools (e.g., the Network Advertising Initiative and Digital Advertising Alliance), and through our cookie preference settings where available.
We retain information for as long as necessary to provide the Platform and for legitimate and essential business purposes, such as:
maintaining account records;
processing transactions;
complying with legal obligations;
resolving disputes;
enforcing agreements;
preventing fraud and ensuring safety.
Retention periods may vary depending on the type of information and why it is collected.
We use administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
The Platform is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided us information, contact us and we will take appropriate steps.
We are based in the United States. If you access the Platform from outside the U.S., you understand that information may be transferred to, stored, and processed in the U.S. and other countries where our service providers operate.
The Platform may contain links to third-party websites or services (including Host websites). We are not responsible for the privacy practices of third parties.
We may update this Privacy Policy from time to time. We will post the updated version and update the “Last Updated” date above. If changes are material, we will provide additional notice as required by law.
This section provides additional disclosures for California residents.
In the past 12 months, we may have collected the following categories of personal information (as defined by California law): identifiers; customer records information; commercial information; internet/network activity; geolocation (approximate); professional or education information; and inferences.
We collect personal information from: you; devices automatically; service providers; and other users.
We collect and disclose personal information for the business and commercial purposes described in Sections 3 and 4.
We may disclose personal information to: other users (as described); service providers; payment processors; analytics providers; compliance and safety vendors; and legal authorities.
We do not use or disclose sensitive personal information for purposes of inferring characteristics about you. Where sensitive information is processed (e.g., certain verification documentation), we use it only as needed to provide the Platform, comply with law, and maintain safety and integrity.
Contact us at legal@vet-match.com with any questions or concerns about this Privacy Policy.