Last Updated: 3/24/26
These Terms of Use ("Terms") govern your access to and use of the website, mobile application(s), and related services (collectively, the "Platform") operated by DVMiQ Technologies LLC. ("Company," "we," "us," or "our"). The Platform is an online marketplace that facilitates connections between veterinary students and other learners seeking externships or clinical placements ("Externs") and veterinary practices, hospitals, and other organizations offering externship opportunities ("Hosts").
By creating an account, accessing, browsing, posting, applying for, booking, paying for, or otherwise using the Platform, you agree to be bound by these Terms and our Privacy Policy located at https://vet-match.com/privacy, which is incorporated by reference. If you do not agree, do not use the Platform.
Important: The Company is not a veterinary medical provider, does not provide veterinary services, and does not employ Externs or operate Host practices. We do not supervise externships and do not guarantee outcomes, placements, or clinical experiences.
1.1 Eligibility. You must be at least 18 years old and capable of forming a binding contract to use the Platform. If you use the Platform on behalf of an entity (such as a Host practice), you represent you have authority to bind that entity.
1.2 Account. You may be required to create an account. You agree to provide accurate, current information and to keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
1.3 Verification. We may (but are not obligated to) verify certain information (e.g., school enrollment, licensure, identity, insurance, practice accreditation). Verification is not an endorsement and does not guarantee a user’s identity, credentials, suitability, safety, or compliance.
2.1 Marketplace Only. The Platform is a venue to facilitate introductions, posting, application, booking, and payment (as applicable). Any externship or placement is solely between the Host and the Extern.
2.2 No Employment Relationship. Company does not employ Externs and does not act as an employer, staffing agency, placement agency, or educational institution. Nothing in these Terms creates an employment, contractor, partnership, joint venture, fiduciary, or agency relationship between Company and any user.
2.3 No Agency for Users. Company is not the agent of any Host or Extern. Users are solely responsible for their own interactions and agreements.
3.1 Listings and Profiles. Hosts may create listings describing externship opportunities ("Listings"), and Externs may create profiles, applications, and materials (collectively, "Profiles"). Listings and Profiles may include text, images, credentials, schedules, stipends, housing information, and other materials.
3.2 User Content. "User Content" means any content you submit to the Platform, including Listings, Profiles, messages, reviews, and documents.
3.3 License to Company. You grant Company a non-exclusive, worldwide, royalty-free, sublicensable (through multiple tiers), transferable license to host, store, reproduce, modify (for formatting), display, distribute, and otherwise use your User Content to operate, improve, and market the Platform.
3.4 Your Representations. You represent and warrant that (a) you own or have all necessary rights to your User Content, (b) your User Content is accurate to the best of your knowledge, (c) your User Content does not violate any law, third-party right, or these Terms, and (d) you have obtained all required consents (including for images and personal data).
3.5 Content Standards. You will not post User Content that is unlawful, deceptive, discriminatory, harassing, sexually explicit, violent, defamatory, or infringes IP or privacy rights.
3.6 Removal. We may remove or disable access to any User Content at any time in our discretion.
4.1 Externship Terms Between Users. Hosts and Externs are solely responsible for setting, documenting, and complying with the terms of any externship, including scope of activities, supervision, schedules, learning objectives, evaluation criteria, stipend/payment, housing, transportation, confidentiality, and required school documentation.
4.2 School/Program Requirements. Externs are responsible for confirming that a Listing meets their school/program requirements. Hosts are responsible for confirming they can meet any requirements they agree to support.
4.3 Clinical Supervision and Scope. Hosts are solely responsible for patient care, clinical supervision, and ensuring extern activities comply with applicable laws, regulations, and professional standards, including restrictions on unlicensed practice.
4.4 Safety and Risk. Externships may involve risk (including animal bites/scratches, zoonotic disease exposure, hazardous materials, lifting, and emotional stress). You assume all risks associated with participation and agree to comply with Host safety protocols.
4.5 Background Checks; Vaccinations; Health Requirements. Company may enable background check, immunization, or other screening features; however, Company does not guarantee screening accuracy or completeness. Hosts and Externs remain responsible for independently evaluating safety and suitability.
4.6 Prohibited Placements. You may not use the Platform to arrange placements that are unlawful, unsafe, deceptive, or that would violate school or accreditation requirements.
5.1 Platform Fees. Company may charge fees to Hosts, Externs, or both for use of the Platform, including service fees, subscription fees, and/or payment processing fees ("Fees"). Fees (and when they apply) will be disclosed before you incur them.
5.2 Payment Processing. If the Platform supports payments, payments may be processed by a third-party payment processor ("Processor"). You agree to the Processor’s terms and authorize Company and/or the Processor to charge your selected payment method for amounts you owe.
5.3 Taxes. You are responsible for determining and paying any applicable taxes related to your use of the Platform and any externship, including income, payroll, and sales/use taxes. Company may collect and remit certain taxes where required.
5.4 Refunds; Cancellations. Refund and cancellation rules will be presented at checkout and/or in the applicable Listing, and are incorporated into these Terms. If no policy is stated, the following applies:
5.5 Chargebacks. You agree not to initiate chargebacks except for unauthorized transactions. We may suspend accounts involved in excessive chargebacks.
6.1 Reviews. Users may post reviews or ratings. Reviews must be honest, relevant, and not retaliatory.
6.2 Use of Feedback. If you provide suggestions or feedback, you grant Company the right to use it without restriction or compensation.
You agree not to (and not to assist others to):
8.1 Company IP. The Platform, including its software, content (excluding User Content), branding, and design, is owned by Company or its licensors and protected by IP laws.
8.2 Limited License. Subject to these Terms, Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for its intended purpose.
8.3 Trademarks. Company names, logos, and marks are trademarks of Company or third parties. You may not use them without prior written permission.
9.1 User Confidentiality. During and after an externship, Hosts and Externs may receive confidential information (including practice operations, pricing, protocols, and client information). Users must keep such information confidential and use it only for the externship.
9.2 Client and Patient Information. Users must comply with all applicable privacy and confidentiality obligations for client and patient records and any relevant professional obligations.
9.3 Platform Privacy Policy. Our collection and use of personal information is described in our Privacy Policy.
10.1 By You. You may stop using the Platform at any time. You may request account deletion at support@vet-match.com, subject to legal retention requirements.
10.2 By Company. We may suspend or terminate your account or access to the Platform at any time, with or without notice, if (a) you violate these Terms, (b) we believe your conduct may create risk or legal exposure, or (c) required by law.
10.3 Effect of Termination. Upon termination, your right to use the Platform ends. Sections that by their nature should survive will survive, including Sections 2, 3.3, 8, 9, 11–18.
11.1 Platform Provided “As Is.” THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
11.2 No Guarantee of Matches or Outcomes. Company does not guarantee any Listing, match, acceptance, placement, learning outcome, employment outcome, or that any user will complete an externship.
11.3 Third-Party Conduct. Company does not control and is not responsible for the conduct of Hosts, Externs, or other third parties.
11.4 Clinical Disclaimers. Company does not provide clinical oversight, medical advice, or veterinary services.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
12.1 Indirect Damages. COMPANY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE PLATFORM OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.
12.2 Cap. COMPANY’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE PLATFORM OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO COMPANY (IF ANY) FOR USE OF THE PLATFORM IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) $100.
12.3 Basis of Bargain. You agree these limitations are an essential basis of the bargain.
12.4 Jurisdictional Limits. Some jurisdictions do not allow certain limitations; in that case, those limitations will apply to the maximum extent permitted.
You will defend, indemnify, and hold harmless Company and its affiliates, and their respective directors, officers, employees, and agents, from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Platform; (b) your User Content; (c) your interaction with any user; (d) any externship or placement arranged through the Platform; or (e) your violation of these Terms or applicable law.
This Section affects your rights. Please read carefully.
14.1 Informal Resolution. Before filing a claim, you agree to contact us at legal@vet-match.com and attempt to resolve the dispute informally for at least 30 days.
14.2 Binding Arbitration. Except for claims that may be brought in small claims court and requests for injunctive or equitable relief for misuse of intellectual property or confidential information, any dispute arising out of or related to these Terms or the Platform will be resolved by binding arbitration administered by AAA under its applicable rules.
14.3 Arbitration Location; Procedure. The arbitration will take place in Travis County, Texas, unless the parties agree otherwise. The arbitrator may conduct hearings by video conference.
14.4 Class Action Waiver. You and Company agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, representative, or private attorney general proceeding.
14.5 Time Limit. Any claim must be filed within 1 year after the claim arose, unless applicable law requires a longer period.
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. If a dispute is not subject to arbitration, the exclusive venue will be the state and federal courts located in Travis County, Texas, and you consent to personal jurisdiction there.
16.1 Notices to You. We may provide notices through the Platform, by email to the address in your account, or by other reasonable means.
16.2 Notices to Company. Notices to Company must be sent to:
DVMiQ Technologies LLC.
Attn: Legal
5900 Balcones Dr STE100 Austin, Texas 78731
Email: support@dvm-iq.com
17. Changes to the Platform or These Terms
We may modify the Platform or these Terms from time to time. Unless a change is required by law or is minor, we will provide reasonable notice (for example, by posting the updated Terms with a new “Last Updated” date). Your continued use of the Platform after the effective date of changes means you accept the updated Terms.
18. Miscellaneous
18.1 Entire Agreement. These Terms and any policies referenced in them are the entire agreement between you and Company regarding the Platform.
18.2 Severability. If any provision is found unenforceable, the remaining provisions will remain in effect.
18.3 No Waiver. Failure to enforce any provision is not a waiver.
18.4 Assignment. You may not assign these Terms without Company’s prior written consent. Company may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.
18.5 Force Majeure. Company is not liable for delays or failures due to events beyond its reasonable control.
18.6 Contact. Questions about these Terms can be sent to legal@vet-match.com